Customer Support Executive

Wolseley UK Limited; Ripon; Presencial; GBP 19.000 - 23.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Annual leave

Pension

Bonuses

Maternity leave

Discounts

Healthcare

YuLife app

Cycle to Work

Descripción de la vacante

Wolseley UK Limited in Ripon is seeking a part-time Customer Support Executive to handle inquiries from supermarket clients, process orders, and provide timely solutions. The role supports delivery timelines, pricing quotes, and order tracking, with a focus on delivering exceptional service.

You will liaise with suppliers, maintain product knowledge, and communicate effectively to resolve issues and keep customers satisfied. 32 hours per week, Monday to Friday, with interview details to follow.

Formación

• Deliver exceptional customer service at all times.
• Prioritise and manage workloads to meet deadlines.
• Work collaboratively with colleagues and customers.
• Solve problems and take initiative.

Responsabilidades

• Managing customer enquiries from supermarket clients, processing orders, and providing effective solutions to queries and challenges
• Liaising with suppliers to secure accurate delivery timescales, resolve supply issues, and keep customers informed throughout the order process
• Preparing customer quotations, monitor order progress, track deliveries, and obtain Proofs of Delivery (PODs)
• Maintaining strong product knowledge to recommend suitable solutions and manage customer expectations through effective communication with external suppliers

Conocimientos

Customer service

Communication

Teamwork

Problem solving

Descripción del empleo

Salary: £21,356 + Bonus + Excellent Benefits

Customer Support Executive – Ripon – Support Functions Part time role – 32 hours per week Monday - Friday

We are Wolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including…

• Annual leave (increasing with length of service)
• a generous pension scheme (matched up to 9%)
• potential to earn bonuses
• enhanced maternity / adoption leave
• access to a great range of online and high street discounts
• free access to healthcare
• our popular YuLife app
• our Cycle to Work scheme and more!

As a Customer Support Executive based in Marston Gate you’ll be responsible for:

• Managing customer enquiries from supermarket clients, processing orders, and providing effective solutions to queries and challenges
• Liaising with suppliers to secure accurate delivery timescales, resolve supply issues, and keep customers informed throughout the order process
• Preparing customer quotations, monitor order progress, track deliveries, and obtain Proofs of Delivery (PODs)
• Maintaining strong product knowledge to recommend suitable solutions, resolve customer complaints, and manage customer expectations through effective communication with external suppliers

This is a part time, permanent role working 32 hours per week Monday to Friday. Hours will be discussed in the interview.

And here’s what we’d like you to have:

• To be able to deliver exceptional customer service at all times, ensuring a positive experience for every customer.
• To effectively prioritise and manage workloads to meet deadlines and maintain service levels.
• To be able to work collaboratively as part of a team while building strong relationships with colleagues and customers.
• To demonstrate the ability to work independently, using initiative to solve problems and manage responsibilities effectively.

Wolseley UK is the country’s largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers. We supply 180,000 different products to over 100,000 customers every year. Join us and you’ll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You’ll also enjoy extensive training and an award‑winning pension and great rewards package. And, as part of the world’s largest specialist distributer of plumbing and heating products, you’ll have access to a wide variety of career opportunities.