Customer Support Executive

Wolseley; England; Remote; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Annual leave

Pension scheme (matched up to 9%)

Bonus

Maternity/adoption leave

Healthcare

YuLife app

Cycle to Work

Discounts

Job summary

Wolseley Ripon is seeking a Customer Support Executive to deliver outstanding service from our Ripon head office. This part-time role (32 hours per week, Monday to Friday) focuses on handling customer enquiries, processing orders and providing timely solutions.

You will liaise with suppliers to confirm delivery timescales, track orders and issue PODs while expanding product knowledge to propose suitable options. Access to bonuses and benefits is included.

Qualifications

• Experience delivering high-quality customer service.
• Ability to process orders accurately and efficiently.
• Strong communication and problem-solving skills.

Responsibilities

• Manage customer enquiries from supermarket clients, process orders and provide effective solutions.
• Liaise with suppliers to secure accurate delivery timescales and resolve delivery issues.
• Prepare customer quotations, monitor order progress, track deliveries and obtain Proofs of Delivery (PODs).
• Maintain strong product knowledge to recommend suitable solutions and manage customer expectations through communication with suppliers.

Skills

Customer service

Order processing

Supplier liaison

Communication

Job description

Customer Support Executive### Customer Support ExecutiveApply: Ripon Head Office (RIPON): Part time: Posted Today: JR116658**Salary:****£21,356 + Bonus + Excellent Benefits** **Customer Support Executive** **– Ripon – Support Functions** **Part time role – 32 hours per week Monday - Friday** **So, who are we?** We areWolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. **Also, did we mention?** In addition to the competitive salary, there are also benefits on tap – including... Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! As a **Customer Support Executive** based in **Marston Gate** you’ll be responsible for:* Managing customer enquiries from supermarket clients, processing orders, and providing effective solutions to queries and challenges.* Liaising with suppliers to secure accurate delivery timescales, resolve supply issues, and keep customers informed throughout the order process.* Preparing customer quotations, monitor order progress, track deliveries, and obtain Proofs of Delivery (PODs).* Maintaining strong product knowledge to recommend suitable solutions, resolve customer complaints, and manage customer expectations through effective communication with external suppliers. This is a part time, permanent role working 32 hours per week Monday to Friday. Hours will be discussed in the interview. **And here’s what we’d like you to have:** * To be able to deliver exceptional customer service at all times, ensuring a positive experience for every customer.* To effectively prioritise and manage workloads to meet deadlines and maintain service levels.* To be able to work collaboratively as part of a team while building strong relationships with colleagues and customers.* To demonstrate the ability to work independently, using initiative to solve problems and manage responsibilities effectively.We look forward to receiving your application!### About UsManaged Services are a trusted partner who make it easy for our customers to have what they want, where and when they want it. We provide services to clients who need a truly bespoke offering. For businesses across large residential, social housing, local authorities, retailers, and construction businesses, including FM companies, we can offer value right through the supply chain, through specialist sourcing, operating dedicated stores for the contract, and seamless procurement processes.*We encourage applicants from all backgrounds, communities and industries, and are committed to having an organisation that is made up of diverse skills, experiences and abilities, where everyone is treated with Fairness & Respect.*