Part-Time Customer Support Executive: Orders & Solutions

Wolseley; England; Remote; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Annual leave

Pension scheme (matched up to 9%)

Bonus

Maternity/adoption leave

Healthcare

YuLife app

Cycle to Work

Discounts

Job summary

Wolseley Ripon is seeking a Customer Support Executive to deliver outstanding service from our Ripon head office. This part-time role (32 hours per week, Monday to Friday) focuses on handling customer enquiries, processing orders and providing timely solutions.

You will liaise with suppliers to confirm delivery timescales, track orders and issue PODs while expanding product knowledge to propose suitable options. Access to bonuses and benefits is included.

Qualifications

• Experience delivering high-quality customer service.
• Ability to process orders accurately and efficiently.
• Strong communication and problem-solving skills.

Responsibilities

• Manage customer enquiries from supermarket clients, process orders and provide effective solutions.
• Liaise with suppliers to secure accurate delivery timescales and resolve delivery issues.
• Prepare customer quotations, monitor order progress, track deliveries and obtain Proofs of Delivery (PODs).
• Maintain strong product knowledge to recommend suitable solutions and manage customer expectations through communication with suppliers.

Skills

Customer service

Order processing

Supplier liaison

Communication

Job description

Wolseley Ripon is seeking a Customer Support Executive to deliver outstanding service from our Ripon head office. This part-time role (32 hours per week, Monday to Friday) focuses on handling customer enquiries, processing orders and providing timely solutions.

You will liaise with suppliers to confirm delivery timescales, track orders and issue PODs while expanding product knowledge to propose suitable options. Access to bonuses and benefits is included.