Customer Support Executive

Wolseley; Ripon; Sur place; GBP 19 000 - 23 000; Temps partiel

Avantages offerts par ce poste

Healthcare access

YuLife app

Cycle to Work scheme

Résumé du poste

Wolseley is seeking a Customer Support Executive in Ripon for a part-time, permanent role working 32 hours per week, Monday to Friday. You will deliver exceptional service, manage orders, and liaise with suppliers to ensure timely deliveries.

You will maintain product knowledge to offer effective solutions, resolve issues, and manage customer expectations through proactive communication. Benefits include health support and bonuses.

Qualifications

• Deliver exceptional customer service at all times.
• Prioritise and manage workloads to meet deadlines and service levels.
• Collaborate effectively as part of a team while building relationships with colleagues and customers.
• Demonstrate independent problem-solving and initiative to manage responsibilities.

Responsabilités

• Manage customer enquiries from supermarket clients, process orders, and provide effective solutions.
• Liaise with suppliers to secure delivery timescales, resolve supply issues, and keep customers informed.
• Prepare customer quotations, monitor order progress, track deliveries, and obtain proofs of delivery (PODs).
• Maintain product knowledge to recommend suitable solutions and manage customer expectations.

Connaissances

Customer service

Communication

Work prioritisation

Team collaboration

Independent problem-solving

Description du poste

As a Customer Support Executive based in Marston Gate you'll be responsible for:

• Managing customer enquiries from supermarket clients, processing orders, and providing effective solutions to queries and challenges.
• Liaising with suppliers to secure accurate delivery timescales, resolve supply issues, and keep customers informed throughout the order process.
• Preparing customer quotations, monitor order progress, track deliveries, and obtain Proofs of Delivery (PODs).
• Maintaining strong product knowledge to recommend suitable solutions, resolve customer complaints, and manage customer expectations through effective communication with external suppliers.

This is a part time, permanent role working 32 hours per week Monday to Friday. Hours will be discussed in the interview.

And here's what we'd like you to have:

• To be able to deliver exceptional customer service at all times, ensuring a positive experience for every customer.
• To effectively prioritise and manage workloads to meet deadlines and maintain service levels.
• To be able to work collaboratively as part of a team while building strong relationships with colleagues and customers.
• To demonstrate the ability to work independently, using initiative to solve problems and manage responsibilities effectively.
  We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
  £21,356 + Bonus + Excellent Benefits

Customer Support Executive - Ripon - Support Functions Part time role - 32 hours per week Monday - Friday

So, who are we?

We are Wolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary, there are also benefits on tap - including Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.