Customer Service Advisor

Hedin Automotive London Ltd; Dartford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading automotive dealership in Dartford is seeking a friendly and customer-focused individual to join their team as a Part Time Sales Advisor. This role involves delivering exceptional telephone-based customer service, identifying customer needs, and promoting appointments for the showroom. Ideal candidates possess strong communication skills, a sales-driven attitude, and a desire to learn about automotive products. The position offers a competitive salary and numerous employee benefits including training and career progression opportunities.

Benefits

Up to £5k bonus OTE

25 days annual leave

Comprehensive induction and training

Company pension scheme

Access to exclusive staff discounts

Employee Assistance Programme

Qualifications

• Experience in telephone-based sales or customer service is desirable, but not essential – full training provided.
• Strong attention to detail when recording customer information and booking appointments.
• Ambition to learn about new vehicles, offers, and dealership promotions to inform customers accurately.

Responsibilities

• Respond to inbound and outbound sales and enquiry calls with knowledge and professionalism.
• Proactively make outbound follow-up calls to support sales opportunities.
• Qualify leads, identify customer requirements, and promote showroom appointments.
• Accurately record customer details using dealership CRM systems.

Skills

Excellent verbal communication skills

Confident telephone manner

Active listening skills

Sales-driven attitude

Attention to detail

Experience using CRM systems

Previous experience in sales or customer service

Ambition to learn about vehicles

Team player

Job description

Job Description

Mercedes-Benz of Dartford is seeking a friendly, organised, and customer-focused individual to join our team as a Part Time Sales Advisor (Telephone), working 32 hours per week across 4 days on the following shifts:

Monday to Friday (3 days) either 7am-4pm, 8am-5pm, 9am-6pm, 10am-7pm

Saturdays 8am-5pm

Your exact shift will be confirmed in advance and may rotate to support team needs. We aim to provide a supportive environment with fair rota planning, so you’ll always know your schedule ahead of time.

If you thrive on delivering outstanding customer care, enjoy supporting people via telephone, and want to represent Mercedes-Benz, this is an excellent opportunity to build your customer service career.

Deliver Outstanding Telephone-Based Sales and Customer Service

As a Part Time Telephone Sales Advisor, you will be the first point of contact for new and existing customers, engaging with them over the phone to qualify and understand their needs, offer guidance, and promote appointments to experience the exceptional range of Mercedes-Benz vehicles.

Essential Skills & Attributes for a Telephone Sales Advisor

• Excellent verbal communication skills and the ability to put customers at ease.

• Confident telephone manner with an engaging and persuasive approach.

• Active listening skills to understand customer needs

• Sales-driven attitude and motivation to achieve team and individual targets.

• Strong attention to detail when recording customer information and booking appointments

• Experience using CRM or customer database systems is beneficial.

• Previous experience in telephone-based sales or customer service is desirable, but not essential – full training provided!

• Ambition to learn about new vehicles, offers, and dealership promotions to inform customers accurately.

• Team player, adaptable, and eager to support an inclusive workplace environment.

Main Responsibilities: Telephone Sales and Customer Support

• Respond to inbound and outbound sales and enquiry calls with knowledge, enthusiasm, and professionalism.

• Proactively make outbound follow-up calls to support sales opportunities.

• Qualify leads, identify customer requirements, and promote appointments for the showroom sales team.

• Accurately record customer details and interactions using dealership CRM systems.

• Keep up to date with vehicle features, offers, and dealership events to provide up-to-date information to customers.

• Be an ambassador for the Mercedes-Benz brands.

What Makes You a Great Fit for Our Telephone Sales Advisor Role?

• Natural ability to connect with people and build rapport over the phone.

• Resilient, positive approach and able to thrive in a target-based environment.

• Reliable organisational and time management skills.

• Commitment to confidentiality and data protection.

• Pride in representing a world-leading automotive brand.

Why Join Mercedes-Benz of Dartford as a Part Time Sales Advisor?

• £22,131.20 per annum with up to £5k bonus OTE

• 25 days annual leave (pro rated for part time hours)

• Comprehensive induction and training.

• Company pension scheme and life assurance cover.

• Access to exclusive staff discounts on Mercedes-Benz vehicles, maintenance, and partner retailers.

• Employee Assistance Programme and wellbeing support.

• Supportive, inclusive workplace actively invested in your growth.

• Career progression opportunities within Hedin Automotive and the Mercedes-Benz network.

How to Apply: Take the Next Step in Your Telephone Sales Career

If you are committed to delivering exceptional customer experiences and excited to become an ambassador for the Mercedes-Benz brand, we would love to hear from you.

Assessment Centres will be held on Friday 9th January and Monday 12th January

Hedin Automotive is an equal opportunity employer. We welcome applications from people of all identities, backgrounds, and abilities. All offers of employment are subject to pre-employment checks, including right to work, references, and a criminal record check. Learn more about our company and values at https://www.hedinautomotive.co.uk/.