Part-Time Customer Experience Advisor - Digital Banking

Banco Santander (Brasil); Fareham; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

25 days' holiday + bank holidays

Voluntary healthcare benefits

Pension scheme

Job summary

Santander UK is seeking a Customer Experience Consultant at Fareham Branch, working 21 hours per week on a rota basis from 8am to 6pm, Monday to Saturday. You will be the friendly face, listener, and problem solver for customers, assisting with cash transactions, technology in the banking hall, and fraud protection.

You will join a close-knit team and will be empowered to build meaningful relationships, provide flexible support across a range of activities, and help keep banking simple for

Qualifications

• Listening to, understanding and anticipating customers' financial needs.
• Presenting options and solutions across a range of products with a digital-first focus.
• Answering customer calls into our contact centre.
• Developing meaningful relationships with customers and working with colleagues to support day-to-day and long-term needs.
• Helping us be a bank that's simple for colleagues and customers to deal with.

Responsibilities

• Listening to, understanding and anticipating customers' financial needs.
• Presenting options and solutions across a range of products and services with a primary focus on digital first.
• Answering customer calls into our contact centre.
• Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs.
• Helping us be a bank that's simple for colleagues and customers to deal with.

Skills

Listening to customers

Digital-first solutions

Call center support

Relationship building

Customer focus

Teamwork

Adaptability

Job description

Santander UK is seeking a Customer Experience Consultant at Fareham Branch, working 21 hours per week on a rota basis from 8am to 6pm, Monday to Saturday. You will be the friendly face, listener, and problem solver for customers, assisting with cash transactions, technology in the banking hall, and fraud protection.

You will join a close-knit team and will be empowered to build meaningful relationships, provide flexible support across a range of activities, and help keep banking simple for