Digital-First Customer Experience Specialist (Part-Time)

Santander View All Jobs; Fareham; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus

Holiday entitlement: 25 days + bank

Private healthcare discounts

Pension contributions

Job summary

Santander is seeking a Customer Experience Consultant for the Fareham Branch, 21 hours per week, on a rota from Monday to Saturday 8am–6pm. You will listen, advise on digital-first solutions, answer calls, and build strong customer relationships across day-to-day and longer-term needs.

The role emphasizes flexibility, teamwork and multi-skilled duties within a supportive, evolving, technology-driven environment.

Qualifications

• Listening to, understanding and anticipating customers' financial needs.
• Presenting options and solutions across products and services with a digital-first focus.
• Answering customer calls in our contact centre.
• Developing meaningful relationships with customers and supporting day-to-day and long-term needs.
• Helping us be a bank that's simple for colleagues and customers to deal with.

Responsibilities

• Listening to, understanding and anticipating customers financial needs (Required).
• Presenting options and solutions across a range of products and services with a primary focus on digital first (Required).
• Answering customer calls into our contact centre (Required).
• Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs (Required).
• Helping us be a bank that's simple for colleagues and customers to deal with (Required).
• A real desire to go above-and-beyond for customers (Preferred).
• Effective team working skills with a flexible, can-do approach to work (Preferred).
• Openness to a broad range of activities, even if outside of business expectations (Preferred).
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred).

Skills

Listening to customers

Digital-first approach

Answering calls

Building relationships

Teamwork

Flexible attitude

Job description

Santander is seeking a Customer Experience Consultant for the Fareham Branch, 21 hours per week, on a rota from Monday to Saturday 8am–6pm. You will listen, advise on digital-first solutions, answer calls, and build strong customer relationships across day-to-day and longer-term needs.

The role emphasizes flexibility, teamwork and multi-skilled duties within a supportive, evolving, technology-driven environment.