Part-Time Customer Experience Advisor (Fareham)

Santander; Fareham; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus (8% of salary)

Holiday entitlement 25 days + bank hol

Job summary

Santander Fareham is seeking a Customer Experience Advisor at Fareham Branch, 21 hours per week on a rota from Monday to Saturday, 8am–6pm. You’ll greet customers, handle transactions, help with technology in-branch, and resolve queries, while protecting customers from fraud.

A supportive team and diverse daily tasks await you. The role requires delivering great service, effective communication, and a proactive problem-solving mindset in a multi-skilled environment.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication skills

Team work

Flexibility

Job description

Santander Fareham is seeking a Customer Experience Advisor at Fareham Branch, 21 hours per week on a rota from Monday to Saturday, 8am–6pm. You’ll greet customers, handle transactions, help with technology in-branch, and resolve queries, while protecting customers from fraud.

A supportive team and diverse daily tasks await you. The role requires delivering great service, effective communication, and a proactive problem-solving mindset in a multi-skilled environment.