Part-Time Customer Experience Advisor | Southall

Banco Santander SA; Southall; Hybrid; GBP 24,000 - 30,000; Part time

Benefits offered by this job

£500 flexible benefit allowance

8% discretionary bonus

25 days holiday

Pension contributions

Healthcare benefits

Job summary

Santander UK is seeking a Customer Experience Advisor for the Southall Branch, working 28 hours per week on a 6-month fixed-term contract. You will be the friendly face and voice for customers, handling transactions, aiding with technology in-branch, and supporting customers over the phone.

You’ll be part of a close-knit team committed to delivering outstanding service. You’ll build relationships, develop product knowledge, and contribute to a risk-aware environment while thriving in a

Qualifications

• Proven ability to deliver outstanding customer service either face-to-face or telephony background.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions.
• Developing your knowledge of services and products to help our customers.
• Identifying new ways to improve the customer experience.

Skills

Customer service

Communication

Teamwork

Job description

Santander UK is seeking a Customer Experience Advisor for the Southall Branch, working 28 hours per week on a 6-month fixed-term contract. You will be the friendly face and voice for customers, handling transactions, aiding with technology in-branch, and supporting customers over the phone.

You’ll be part of a close-knit team committed to delivering outstanding service. You’ll build relationships, develop product knowledge, and contribute to a risk-aware environment while thriving in a