Part-Time Customer Experience Advisor – Southall Branch

Santander; Southall; On-site; GBP 24,000 - 30,000; Part time

Benefits offered by this job

Flexible benefit allowance

Holiday entitlement: 25 days + bank

Private healthcare benefits

Company pension contributions

Employee share plans

Staff discounts on Santander products

Job summary

Santander UK is hiring a Customer Experience Advisor at Southall Branch to support customers across in-branch and phone channels. This 28-hour-per-week role on a rota basis from Monday to Saturday (8am–6pm) is a six-month fixed-term contract, offering a friendly, multi-skilled environment and strong learning opportunities.

You'll handle transactions, assist with technology in-branch, and build relationships while helping customers protect themselves from fraud and scams, with supportive

Qualifications

• Proven ability to deliver outstanding customer service in person or on the phone.

Responsibilities

• Act as first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer calls into our contact centre.
• Build relationships and find solutions.
• Develop knowledge of services to help customers.

Skills

Customer service

Communication

Teamwork

Flexibility

Problem solving

Multi-tasking

Job description

Santander UK is hiring a Customer Experience Advisor at Southall Branch to support customers across in-branch and phone channels. This 28-hour-per-week role on a rota basis from Monday to Saturday (8am–6pm) is a six-month fixed-term contract, offering a friendly, multi-skilled environment and strong learning opportunities.

You'll handle transactions, assist with technology in-branch, and build relationships while helping customers protect themselves from fraud and scams, with supportive