Part Time Customer Advisor - Broadband Technical

JR United Kingdom; Widnes; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Part-Time Customer Advisor to join their Broadband Technical Team. This role is perfect for those who enjoy problem-solving and have a knack for technology. With flexible hours and a supportive team culture, you will assist customers with various broadband-related queries. The position offers a competitive starting salary with opportunities for growth and development, along with a range of benefits including online GP access, generous family leave, and discounts on products. If you're looking for a role that balances work and life commitments, this opportunity is for you!

Benefits

Online GP access 24/7

Paid carer’s leave

Family leave benefits

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental cover

Qualifications

• No specific experience needed; training provided.
• Natural helpfulness and calm demeanor are essential.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Support customers with issues from simple router questions to complex problems.

Skills

Problem Solving

Customer Service

Technical Support

Communication

Job description

Part Time Customer Advisor - Broadband Technical, Widnes

Client: EE

Location: Widnes, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description

Long Description

Part Time Permanent Role. We offer 20 or 25 hours over 3 or 4 days.

Why this job matters

Are you someone who enjoys solving problems? Maybe you like gaming or tinkering with technology? If so, your transferrable skills can help you succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You’ll assist customers over the phone with broadband tech-related queries, from simple router questions to more complex issues requiring ownership and support.

No specific experience is needed. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

This role offers flexibility to support your life commitments, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087 (£12.82/hr), rising to £25,684 (£13.12/hr) after 8 months, plus incentives and bonuses. Pro Rata for Part Time
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave—up to 2 weeks for supporting family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and growth.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to engage with your community.
• Optional Private Healthcare and Dental cover.

We offer a supportive team culture, meaningful development opportunities, and tailored training to help you build a lasting career. What are you waiting for?