Part Time Customer Advisor - Broadband Technical (Widnes)

JR United Kingdom; Liverpool City Region; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Part Time Customer Advisor to join their Broadband Technical Team. This role is perfect for those who enjoy solving problems and have a knack for technology. You'll assist customers with broadband queries, providing support and solutions over the phone. The company offers a flexible work schedule, competitive salary, and numerous perks including healthcare access and career development opportunities. If you're naturally helpful and enjoy building relationships, this is the ideal opportunity to kickstart your career in customer service.

Benefits

Online GP access 24/7

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental coverage

Qualifications

• No specific experience required; training provided.
• Ability to build relationships and remain calm under pressure.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Support customers with both simple and complex router issues.

Skills

Problem Solving

Customer Service

Communication

Technical Troubleshooting

Job description

Social network you want to login/join with:

Part Time Customer Advisor - Broadband Technical (Widnes), Halton

Client:

EE

Location:

Halton, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You’ll be talking over the phone to customers with broadband tech-related queries. You could be helping with simple router questions or more complex issues, supporting customers throughout.

No specific experience is required. If you’re naturally helpful, calm, and good at building relationships, we can train you on the rest.

We offer flexibility to fit your life, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087 (£12.82/hour), rising to £25,684 (£13.12/hour) after 8 months, plus incentives and bonuses. Pro Rata for Part Time Hours
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave—up to 2 weeks for caring for family or friends.
• Family Leave—up to 18 weeks full pay and 8 weeks half pay for all parents in the first year.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for your career development and growth.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to support your community.
• Optional Private Healthcare and Dental coverage.

We offer a great team culture, support, and training to help you build a lasting career. What are you waiting for?