Part Time Customer Advisor - Broadband Technical

JR United Kingdom; Newton le Willows; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Part Time Customer Advisor to join their Broadband Technical Team. This role offers a flexible schedule, allowing you to balance work with personal commitments. You'll engage with customers to resolve broadband-related queries, providing support and solutions while receiving comprehensive training. The position includes a competitive salary structure, with opportunities for bonuses and career development. With a strong emphasis on team culture and support, this is an excellent chance to build a rewarding career in customer service.

Benefits

Online GP access 24/7

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental insurance

Qualifications

• No specific experience is required; training provided.
• Helpful, calm, and relationship-building skills are essential.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Support customers with both simple and complex issues.

Skills

Problem Solving

Customer Service

Technical Support

Communication

Job description

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Part Time Customer Advisor - Broadband Technical, Newton-le-Willows

Client: EE

Location: Newton-le-Willows, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or handling more complex issues, supporting the customer throughout.

No specific experience is required. If you’re naturally helpful, calm, and good at building relationships, we can train you on the rest.

This role offers flexibility to support your life commitments. We aim to help you succeed by allowing you to schedule your own breaks, bank time, and occasionally work from home.

What’s in it for you?

• Starting salary of £25,087 (£12.82/hour), rising to £25,684 (£13.12/hour) after 8 months, plus incentives and bonuses. Pro Rata for Part Time Hours
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year, applicable to all parents.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for your career development and growth.
• Season Ticket Travel Loan for your commute.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental insurance for you and your family.

We offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?