Part Time Customer Advisor - Broadband Technical

JR United Kingdom; Runcorn; On-site; GBP 25,000 - 26,000; Part time

Job summary

Join a forward-thinking company as a Part Time Customer Advisor in Runcorn, where your problem-solving skills can shine. This role offers flexibility with 20 to 25 hours over 3 or 4 days, allowing you to balance work and personal life. You'll be part of a supportive team, helping customers with broadband-related inquiries, from simple router questions to complex technical issues. With a competitive starting salary and numerous perks, including online GP access and generous family leave, this is an excellent opportunity to develop your career in a dynamic environment. Don't miss out on making a difference in customers' lives while enjoying a fulfilling work experience.

Benefits

Online GP access 24/7

Market-leading paid carer’s leave

Family Leave with full and half pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental coverage

Qualifications

• No specific experience required; training provided.
• Good at building relationships and naturally helpful.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Support customers with simple and complex broadband issues.

Skills

Problem Solving

Customer Service

Communication

Technical Troubleshooting

Job description

Social network you want to login/join with:

Part Time Customer Advisor - Broadband Technical, Runcorn

Client:

EE

Location:

Runcorn

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You’ll be speaking over the phone to customers with broadband tech-related queries. You could be helping someone with a simple router question or handling more complex issues, supporting the customer throughout.

No specific experience is required. If you’re naturally helpful, calm, and good at building relationships, we can train you on the rest.

We offer flexibility to support your life needs, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087 (£12.82/hour), rising to £25,684 (£13.12/hour) after 8 months, plus incentives and bonuses. Pro Rata for Part Time
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family Leave with 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, saving you hundreds of pounds annually.
• Support to develop your career within EE.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.

We have a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?