Part Time Customer Advisor - Broadband Technical

JR United Kingdom; Knutsford; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Part Time Customer Advisor to join their Broadband Technical Team in Knutsford. This role offers the chance to engage with customers, solving broadband-related issues while providing excellent service. With flexible hours and a supportive team environment, you’ll receive tailored training to enhance your skills. Enjoy a competitive salary with opportunities for growth and various perks, including healthcare access and discounts on products. If you have a knack for technology and enjoy helping others, this role could be the perfect fit for you!

Benefits

Online GP access 24/7

Paid carer’s leave

Family leave benefits

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental coverage

Qualifications

• No specific experience required; training provided.
• Helpful, calm, and good at building relationships.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Support customers with simple and complex router questions.

Skills

Problem Solving

Customer Service

Technical Support

Communication

Job description

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Part Time Customer Advisor - Broadband Technical, Knutsford

Client: EE

Location: Knutsford

Job Category: Other

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EU work permit required: Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, supporting the customer throughout.

No specific experience is required. If you’re naturally helpful, calm, and good at building relationships – we can train you on the rest.

This role offers flexibility to support your life needs, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087 (£12.82/hour), rising to £25,684 (£13.12/hour) after 8 months, plus incentives and bonuses. Pro Rata for Part Time Hours
• Online GP access 24/7 via telephone or video for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks for supporting family or friends who are disabled, ill, or elderly.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, and adoption leave.
• Discounts on EE & BT products, including Mobile and Broadband, saving hundreds of pounds annually.
• Support for your career development and growth.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage for you and your family.

Join a great team with meaningful support and tailored training for a lasting career. What are you waiting for?