Part Time Customer Advisor - Broadband Technical (Lymm)

JR United Kingdom; Manchester; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Part-Time Customer Advisor to join their Broadband Technical Team. This role offers flexibility and the opportunity to develop your career while assisting customers with their broadband queries. You'll be trained to handle various technical issues, ensuring customer satisfaction through effective communication and problem-solving. With competitive pay and a range of benefits, including healthcare and family leave, this position is perfect for those looking to balance work with life commitments. Join a supportive team and make a difference today!

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Tailored training

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental coverage

Qualifications

• No specific experience is required; training will be provided.
• Looking for naturally helpful and calm individuals.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Support customers with simple router questions and complex issues.

Skills

Problem Solving

Customer Service

Communication

Technical Support

Education

No specific experience required

Job description

Part Time Customer Advisor - Broadband Technical (Lymm), Manchester

Client:

EE

Location:

Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology. If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You’ll be speaking over the phone to customers with broadband tech-related queries. Whether helping with simple router questions or more complex issues, you'll support the customer throughout.

No specific experience is required. If you’re naturally helpful, calm, and able to build relationships, we can train you on the rest.

We offer flexibility to support your life commitments, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087 (£12.82/hour), rising to £25,684 (£13.12/hour) after 8 months, plus incentives and bonuses. Pro Rata for Part Time Hours
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks for supporting colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, and adoption leave.
• Discounts on EE & BT products, saving hundreds of pounds yearly.
• Support to develop your career with tailored training.
• Season Ticket Travel Loan to cover commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.

Join a great team with meaningful support and career development opportunities. What are you waiting for?