Part Time Customer Advisor - Broadband Technical (Frodsham)

JR United Kingdom; Birkenhead; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a part-time Customer Advisor to join their Broadband Technical Team. In this role, you'll assist customers with various broadband-related queries, leveraging your problem-solving skills and a knack for technology. With flexible hours and a supportive culture, this position offers a fantastic opportunity for personal and professional growth. Enjoy a competitive salary, generous leave policies, and numerous perks, including online GP access and discounts on products. If you're naturally helpful and eager to learn, this could be the perfect role for you.

Benefits

Online GP access

Paid carer's leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental cover

Qualifications

• No specific experience required, training provided.
• Helpful, calm, and good at building relationships.

Responsibilities

• Assist customers over the phone with broadband tech queries.
• Support customers with router questions and complex issues.

Skills

Problem Solving

Customer Service

Technical Support

Relationship Building

Job description

Part Time Customer Advisor - Broadband Technical (Frodsham), Birkenhead

Client: EE

Location: Frodsham, Birkenhead

Job Category: Other

EU work permit required: Yes

Job Description:

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington, where you'll be assisting customers over the phone with various broadband tech-related queries. Whether it's a simple router question or a more complex issue, you'll support the customer throughout.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We offer flexibility to support your life outside work, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087 (£12.82 per hour), rising to £25,684 (£13.12 per hour) after 8 months, plus incentives and bonuses. Pro Rata for Part Time Hours
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by EE.
• Market-leading paid carer’s leave, up to 2 weeks for supporting colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, or adoption leave.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for your career development and growth within EE.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental cover.

Join a great team with supportive culture, tailored training, and opportunities to build a lasting career. What are you waiting for?