Part Time Customer Advisor - Broadband Technical

JR United Kingdom; United Kingdom; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Part-Time Customer Advisor for their Broadband Technical Team. This role offers flexible hours, allowing you to balance work with personal commitments. You will assist customers with a variety of broadband-related queries, providing essential support and solutions. With a competitive starting salary and opportunities for career development, this position is perfect for individuals who enjoy problem-solving and helping others. Join a supportive team that values your contributions and offers a range of benefits to enhance your work-life balance.

Benefits

Online GP access 24/7

Market-leading paid carer’s leave

Family Leave with full and half pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental coverage

Qualifications

• No specific experience needed, training provided.
• Helpful, calm demeanor with good relationship-building skills.

Responsibilities

• Support customers with broadband tech-related queries over the phone.
• Assist with simple router questions to complex issues.

Skills

Problem Solving

Customer Service

Communication

Technical Troubleshooting

Job description

Social network you want to login/join with:

Part Time Customer Advisor - Broadband Technical, Newton in Makerfield

Client:

EE

Location:

Newton in Makerfield, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You’ll be talking over the phone to customers with broadband tech-related queries, from simple router questions to more complex issues, supporting them throughout.

No specific experience needed. If you’re helpful, calm, and good at building relationships, we can train you on the rest.

We offer flexible working options, including scheduling your own breaks, banking time, and occasional home working to support your life outside work.

What’s in it for you?

• Starting salary of £25,087 (£12.82/hour), rising to £25,684 (£13.12/hour) after 8 months, plus incentives and bonuses. Pro Rata for Part Time Hours
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year, for maternity, paternity, and adoption leave.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support to develop your career within EE.
• Season Ticket Travel Loan for commuting costs.
• Volunteering days to support your community.
• Optional Private Healthcare and Dental coverage.

Join a great team with supportive culture and tailored training. What are you waiting for?