Part Time Customer Advisor - Broadband Technical (Newton-Le-Willows)

JR United Kingdom; North East; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Part-Time Customer Advisor to join their Broadband Technical Team. This role offers a flexible schedule and the opportunity to assist customers with various broadband-related queries. Ideal candidates will possess strong problem-solving skills and a natural ability to build rapport with customers. With a competitive starting salary and numerous benefits, including online GP access and generous family leave, this position is designed to support your career growth while balancing personal commitments. Join a supportive team culture where your contributions truly matter!

Benefits

Online GP Access

Paid Carer’s Leave

Family Leave

Employee Discounts

Career Development Support

Season Ticket Travel Loan

Volunteering Days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• No specific experience required, just a helpful and calm demeanor.
• Ability to build relationships and support customers effectively.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Provide support for simple and complex technical issues.

Skills

Problem Solving

Customer Service

Technical Support

Communication

Education

High School Diploma

Job description

Social network you want to login/join with:

Part Time Customer Advisor - Broadband Technical (Newton-Le-Willows), Newton by the Sea

Client:

EE

Location:

Newton by the Sea, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss appointments or can look after your family in an emergency. This includes allowing you to schedule your own breaks, bank time, and the option of occasional home working.

What’s in it for you?

• An attractive starting salary of £25,087 (£12.82 per hour), rising to £25,684 (£13.12 per hour) after 8 months, plus incentives and bonuses. Pro Rata for Part Time Hours
• Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill, or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave, offering 18 weeks full pay and 8 weeks half pay in the first year, regardless of how you choose to grow your family.
• HUGE discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds every year.
• Support for carving your own career path. We are passionate about developing our people and will support you in achieving your career goals.
• Season Ticket Travel Loan – Funds to pay for your travel to and from work upfront, making a difference where it counts.
• Volunteering days, allowing you to give back to your local community.
• Optional Private Healthcare and Dental to protect you and your family.

Along with all these benefits, we offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?