Part Time Customer Advisor - Broadband Technical (Newton-Le-Willows)

JR United Kingdom; Newton; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a dedicated Customer Advisor for a part-time role in their Broadband Technical Team. This position offers the chance to engage with customers, resolving their technical queries with patience and expertise. With a focus on flexibility, you can schedule breaks and even work from home occasionally. Enjoy a competitive starting salary with opportunities for growth, alongside a range of benefits including healthcare access, generous family leave, and discounts on products. If you have a knack for problem-solving and are eager to develop your career, this role could be the perfect fit for you.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental cover

Qualifications

• No specific experience is required; training will be provided.
• Must be naturally helpful, calm, and good at building relationships.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Provide support for both simple and complex technical issues.

Skills

Customer Service

Problem Solving

Communication

Technical Support

Job description

Part Time Customer Advisor - Broadband Technical (Newton-Le-Willows), Newton

Client: EE

Location: Newton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You’ll be speaking with customers over the phone, addressing various broadband tech-related queries. Whether it’s a simple router question or a more complex issue requiring ownership, you’ll support the customer throughout.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We value flexibility and understand life can be unpredictable. We’ll support your success by allowing you to schedule your own breaks, bank time, and occasionally work from home.

What’s in it for you?

• Starting salary of £25,087 (£12.82/hour), rising to £25,684 (£13.12/hour) after 8 months, plus incentives and bonuses. Pro Rata for Part Time Hours
• Online GP access via telephone or video, 24/7, fully funded for you and your immediate family.
• Market-leading paid carer’s leave—up to 2 weeks for those caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, or adoption leave.
• Discounts on EE & BT products, including mobile and broadband, saving you hundreds annually.
• Support to develop your career within EE.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental cover for you and your family.

We offer a great team culture, support, and tailored training to help you build a lasting career. What are you waiting for?