Part Time Customer Advisor - Broadband Technical

EE; Leigh on Sea; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is looking for passionate individuals to join their Broadband Technical Team. This part-time role offers the flexibility to work 20-25 hours over 3 or 4 days, perfect for those who enjoy solving problems and helping others. With a competitive starting salary and numerous perks including online GP access, generous family leave, and discounts on products, this position is designed to support your career growth while providing a great work-life balance. Join a team that values your contributions and offers tailored training to help you succeed.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Product discounts

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental insurance

Qualifications

• No specific experience required; training provided.
• Ability to build relationships and support customers.

Responsibilities

• Assist customers with broadband tech-related queries.
• Provide support for both simple and complex issues.

Skills

Problem Solving

Customer Service

Technical Troubleshooting

Communication

Job description

Part Time Customer Advisor - Broadband Technical

Leigh, North West, United Kingdom

EE

02.05.2025

Full Job Description

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You’ll be talking over the phone to customers with broadband tech-related queries. You could be helping someone with a simple router question or something that needs more work and ownership; you’ll be there to support the customer throughout.

You don’t need specific experience to join us. As long as you’re naturally helpful, calm, and able to build relationships, we can train you on the rest.

We understand life is unpredictable, and like most roles within EE, this opportunity is designed with flexibility in mind. We’ll support your success by allowing you to schedule your own breaks, bank time, and offering occasional homeworking options.

What’s in it for you?

• A great starting salary of £25,087 (£12.82 per hour), rising to £25,684 (£13.12 per hour) after 8 months, plus incentives and bonuses. Pro Rata for Part Time Hours
• Online GP access – 24/7 telephone or video consultations for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends who are disabled, ill, or elderly.
• Family Leave – including maternity, paternity, and adoption leave, with 18 weeks full pay and 8 weeks half pay in the first year, regardless of how you choose to expand your family.
• Huge discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
• Support to carve your own career path. We’re passionate about developing our people and supporting your career goals.
• Season Ticket Travel Loan – upfront funds to cover your travel costs to and from work.
• Volunteering days to give back to your local community.
• Optional private healthcare and dental insurance to protect you and your family.

Along with this, enjoy a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?