Part Time Customer Advisor - Broadband Technical

TN United Kingdom; Warrington; On-site; GBP 25,000 - 26,000; Part time

Job summary

Join a forward-thinking company as a Part-Time Customer Advisor in Broadband Technical Support! This role offers a flexible schedule and the opportunity to help customers solve their broadband issues. With no specific experience required, you’ll receive tailored training to enhance your skills. Enjoy a supportive team culture, competitive salary, and a range of benefits including online GP access, generous leave policies, and discounts on products. If you’re naturally helpful and enjoy technology, this is the perfect opportunity to build a lasting career in customer service.

Benefits

Online GP access 24/7

Paid carer’s leave

Family leave with full pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental cover

Qualifications

• No specific experience required; training provided.
• Natural helpfulness and relationship-building skills valued.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Support customers with simple router questions and complex issues.

Skills

Problem Solving

Customer Service

Technical Support

Job description

Job Title:

Part Time Customer Advisor - Broadband Technical, Warrington

Client:

BT Group

Location:

Warrington, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

a889162eb31e

Job Views:

8

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You’ll be talking to customers over the phone with broadband tech-related queries. You could be helping with simple router questions or more complex issues, supporting customers throughout.

No specific experience required. If you’re naturally helpful, calm, and good at building relationships – we can train you on the rest.

We offer flexible working options to support your life, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087 (£12.82/hr), rising to £25,684 (£13.12/hr) after 8 months, plus incentives and bonuses. Pro Rata for Part Time Hours
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, saving hundreds of pounds yearly.
• Support for career development and growth.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental cover for you and your family.

Enjoy a great team culture, support, and tailored training to help you build a lasting career.