Part Time Customer Advisor - Broadband Technical (Runcorn)

JR United Kingdom; Liverpool City Region; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Part Time Customer Advisor for their Broadband Technical Team. This role offers the opportunity to help customers resolve tech-related queries, whether simple or complex. With flexible hours and a supportive team culture, you can balance your work with personal commitments. Enjoy a competitive starting salary, career development support, and a range of benefits including healthcare and discounts on products. If you have a knack for problem-solving and a passion for technology, this could be the perfect fit for you!

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental coverage

Qualifications

• No specific experience is required; training will be provided.
• Must be naturally helpful and good at building relationships.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Support customers with both simple and complex router questions.

Skills

Problem Solving

Customer Service

Communication

Education

No specific experience required

Job description

Social network you want to login/join with:

Part Time Customer Advisor - Broadband Technical (Runcorn), Halton

col-narrow-left

Client:

EE

Location:

Halton, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

col-wide

Job Description:

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You’ll be talking over the phone to customers with broadband tech-related queries. You could be helping someone with a simple router question or something more complex, supporting them throughout.

No specific experience is required. If you’re naturally helpful, calm, and good at building relationships, we can train you on the rest.

We offer flexibility to support your life commitments, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087 (£12.82/hr), rising to £25,684 (£13.12/hr) after 8 months, plus incentives and bonuses. Pro Rata for Part Time
• Online GP access via telephone or video, 24/7, for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, or adoption leave.
• Discounts on EE & BT products, saving you hundreds annually.
• Support for your career development and growth.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.

We have a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?