Part Time Customer Advisor - Broadband Technical (Newton-Le-Willows)

JR United Kingdom; Newton le Willows; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Part-Time Customer Advisor to join their Broadband Technical Team. This role offers a chance to engage with customers, solving their tech-related queries while enjoying a flexible work schedule. With a starting salary that rises with experience and a range of attractive perks, including online healthcare access and generous leave policies, this is a fantastic opportunity for those looking to grow in a supportive environment. If you have a knack for problem-solving and a passion for technology, this role could be the perfect fit for you.

Benefits

Online GP access 24/7

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental coverage

Qualifications

• No specific experience required, just a helpful attitude and good communication skills.
• Ability to handle technical queries and build customer relationships.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Support customers with both simple and complex technical issues.

Skills

Problem Solving

Customer Service

Communication

Technical Troubleshooting

Job description

Part Time Customer Advisor - Broadband Technical (Newton-Le-Willows), Newton-Le-Willows

Client: EE

Location: Newton-Le-Willows, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

• Job Views: 3
• Posted: 08.05.2025
• Expiry Date: 22.06.2025

Job Description

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You’ll be talking over the phone to customers with broadband tech-related queries, helping with everything from simple router questions to more complex issues, supporting customers all the way.

You don’t need specific experience to join us. If you’re naturally helpful, calm, and good at building relationships, we can train you on the rest.

We offer flexibility to support your life, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087 (£12.82/hr), rising to £25,684 (£13.12/hr) after 8 months, plus incentives and bonuses. Pro Rata for Part Time Hours
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family Leave with 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and growth.
• Season Ticket Travel Loan for commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.

Join a great team with supportive culture and training to build a lasting career. What are you waiting for?