Part Time Customer Advisor - Broadband Technical

ZipRecruiter; Knutsford; On-site; GBP 25,000 - 26,000; Part time

Job summary

Join a forward-thinking company as a part-time Customer Service Technical representative. This flexible role allows you to work 20 or 25 hours a week, helping customers with broadband issues. Enjoy a supportive environment with tailored training, a competitive salary starting at £25,087, and numerous benefits including healthcare, family leave, and discounts on products. If you have a knack for problem-solving and a passion for technology, this is the perfect opportunity to grow your career while making a difference in customers' lives.

Benefits

Access to online GP

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental coverage

Qualifications

• No specific experience required; training provided.
• Naturally helpful and calm demeanor is essential.

Responsibilities

• Communicate with customers over the phone to handle broadband technical queries.
• Assist with simple router questions and more complex issues.

Skills

Problem Solving

Customer Service

Communication

Relationship Building

Job description

Job Description

Part-Time Permanent Role. We offer 20 or 25 hours per week over 3 or 4 days.

Why this job matters

Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You will communicate with customers over the phone, handling various broadband technical queries. Whether assisting with simple router questions or more complex issues requiring ownership, you'll support customers throughout their journey.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We understand that life is dynamic. This role is designed with flexibility in mind, with support to help you succeed. You can schedule your breaks, bank time, and occasionally work from home.

What’s in it for you?

• A starting salary of £25,087 (£12.82/hr), rising to £25,684 (£13.12/hr) after 8 months, plus incentives and bonuses. Pro Rata for Part-Time Hours
• Access to an online GP via telephone or video 24/7 for you and your immediate family, fully funded by EE.
• Market-leading paid carer’s leave—up to 2 weeks off for those caring for family or friends who are disabled, ill, or elderly.
• Family Leave—equalized maternity, paternity, and adoption leave, offering 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
• Support to develop your career. We’re committed to your growth and success.
• Season Ticket Travel Loan to help cover your commuting costs.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage for you and your family.

Alongside these benefits, you'll enjoy a great team culture, meaningful support, and tailored training to build a lasting career. What are you waiting for?