Part Time Customer Advisor - Broadband Technical (Knutsford)

JR United Kingdom; Warrington; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Part-Time Customer Advisor to join their Broadband Technical Team. This role offers flexibility, allowing you to manage your schedule while providing essential support to customers with broadband-related issues. You will be trained to handle various queries, from simple to complex, ensuring customer satisfaction. With a starting salary and opportunities for growth, this position is perfect for those who enjoy problem-solving and technology. Join a supportive team culture that values your contributions and offers numerous perks, including healthcare access and discounts on products.

Benefits

Online GP access 24/7

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental insurance

Qualifications

• No specific experience is required; training will be provided.
• Natural helpfulness and calm demeanor are essential.

Responsibilities

• Handle broadband tech-related queries over the phone.
• Provide support for simple router questions and complex issues.

Skills

Problem Solving

Customer Service

Technical Support

Job description

Part Time Customer Advisor - Broadband Technical (Knutsford), Warrington, Cheshire

Client: EE

Location: Knutsford, Warrington, Cheshire

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You’ll be talking over the phone to customers with broadband tech-related queries. You could be helping with simple router questions or handling more complex issues, supporting customers throughout.

No specific experience is required. If you’re naturally helpful, calm, and can build relationships, we can train you on the rest.

This role offers flexibility to support your life commitments, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087 (£12.82/hr), rising to £25,684 (£13.12/hr) after 8 months, plus incentives and bonuses. Pro Rata for Part Time Hours
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and growth.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental insurance.

We offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?