Part Time Customer Advisor - Broadband Technical (Northwich)

JR United Kingdom; Chester; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Part-Time Customer Advisor to join their Broadband Technical Team. This role offers the flexibility to work 20 to 25 hours across 3 or 4 days, allowing you to balance work and life effectively. You will engage with customers to resolve their broadband-related issues, providing essential support and guidance. With a competitive starting salary and a range of perks, including online GP access, generous family leave, and career development opportunities, this position is perfect for those who enjoy problem-solving and building relationships. Join a supportive team culture and make a meaningful impact.

Benefits

Online GP access

Paid carer’s leave

Family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental cover

Qualifications

• No specific experience required; training provided.
• Helpful, calm, and good at building relationships.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Support customers with both simple and complex issues.

Skills

Problem-solving

Customer Service

Communication

Technical Support

Job description

Social network you want to login/join with:

Part Time Customer Advisor - Broadband Technical (Northwich), Chester

Client:

EE

Location:

Chester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, supporting them throughout.

No specific experience is required. If you’re helpful, calm, and good at building relationships, we can train you on the rest.

This role is designed with flexibility in mind. We support you in balancing work and life, allowing you to schedule your breaks, bank time, and occasionally work from home.

What’s in it for you?

• Starting salary of £25,087 (£12.82/hour), rising to £25,684 (£13.12/hour) after 8 months, plus incentives and bonuses. Pro Rata for Part Time Hours
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, or adoption leave.
• Discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
• Support to develop your career with tailored training and growth opportunities.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental cover for you and your family.

Plus, enjoy a great team culture, meaningful support, and opportunities to build a lasting career. What are you waiting for?