Part Time Customer Advisor - Broadband Technical (Knutsford)

JR United Kingdom; Knutsford; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Part Time Customer Advisor to join their Broadband Technical Team. This role offers flexibility and the chance to help customers solve their tech-related queries. With comprehensive training provided, you don’t need prior experience—just a helpful attitude and a knack for problem-solving. Enjoy a competitive salary, generous leave policies, and numerous perks, including online GP access and discounts on products. This is a fantastic opportunity to develop your career in a supportive and dynamic environment.

Benefits

Online GP access 24/7

Paid carers’ leave

Family Leave

Discounts on EE & BT products

Career development opportunities

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental coverage

Qualifications

• No specific experience needed; training provided.
• Ability to build relationships and be naturally helpful.

Responsibilities

• Assist customers with broadband tech-related queries.
• Provide support over the phone for various issues.

Skills

Customer Service

Problem Solving

Communication

Technical Support

Job description

Social network you want to login/join with:

Part Time Customer Advisor - Broadband Technical (Knutsford), Knutsford

Client:

EE

Location:

Knutsford

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, supporting them throughout.

You don’t need specific experience to join us. If you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’ll support you to succeed, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• A starting salary of £25,087 (£12.82 per hour), rising to £25,684 (£13.12 per hour) after 8 months, plus incentives and bonuses. Pro Rata for Part Time Hours
• Online GP access 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carers’ leave, up to 2 weeks off for carers supporting family or friends.
• Family Leave - 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, and adoption leave.
• Huge discounts on EE & BT products, including mobile and broadband, saving hundreds of pounds annually.
• Support to carve your own career path with tailored development opportunities.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage for you and your family.

Alongside these benefits, enjoy a great team culture, meaningful support, and tailored training to build a lasting career. What are you waiting for?