Part Time Customer Advisor - Broadband Technical

JR United Kingdom; Frodsham; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Part-Time Customer Advisor to join their Broadband Technical Team. This role offers a flexible schedule, allowing you to choose your hours and breaks. You'll assist customers with broadband-related queries, providing support and solutions while receiving comprehensive training. With a competitive starting salary and various perks, including healthcare access and discounts on products, this position is perfect for someone looking to develop their career in a supportive environment. Join a team that values your contributions and offers opportunities for growth.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental

Qualifications

• No specific experience needed; training provided.
• Natural helpfulness and calm demeanor are essential.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Support customers with both simple and complex issues.

Skills

Problem Solving

Customer Service

Relationship Building

Job description

Job Title: Part Time Customer Advisor - Broadband Technical, Frodsham

Client: EE

Location: Frodsham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You’ll be talking over the phone to customers with broadband tech-related queries, helping with simple questions or more complex issues, supporting them throughout.

No specific experience needed; if you’re naturally helpful, calm, and good at building relationships, we can train you on the rest.

We offer flexibility, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087 (£12.82/hour), rising to £25,684 (£13.12/hour) after 8 months, plus incentives and bonuses. Pro Rata for Part Time
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and progression.
• Season Ticket Travel Loan for commuting costs.
• Volunteering days to support your community.
• Optional Private Healthcare and Dental.

Join a great team with supportive culture and tailored training. What are you waiting for?