Part Time Customer Advisor - Broadband Technical (Lymm)

JR United Kingdom; Warrington; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Part-Time Customer Advisor to join their Broadband Technical Team in Warrington. This role is ideal for individuals who are naturally helpful and enjoy solving problems. You will assist customers with a range of broadband-related queries, providing support and guidance throughout their experience. The position offers flexible working hours, a competitive salary, and numerous benefits including online healthcare access and generous family leave policies. If you're looking for a supportive environment where you can grow your career, this opportunity is perfect for you.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental cover

Qualifications

• No specific experience required; training provided.
• Ability to build relationships and remain calm under pressure.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Support customers through their journey with various issues.

Skills

Problem Solving

Customer Service

Communication

Job description

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Part Time Customer Advisor - Broadband Technical (Lymm), Warrington, Cheshire

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Client:

EE

Location:

Warrington, Cheshire

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You'll be talking over the phone to customers with various broadband tech-related queries. Whether helping with simple router questions or more complex issues, you'll support customers throughout their journey.

You don’t need specific experience to join us. As long as you’re naturally helpful, calm, and able to build relationships, we can train you on the rest.

We understand that life is dynamic, and this role is designed with flexibility in mind. We’ll support your success by allowing you to schedule your own breaks, bank time, and occasionally work from home.

What’s in it for you?

• Starting salary of £25,087 (£12.82/hr), rising to £25,684 (£13.12/hr) after 8 months, plus incentives and bonuses. Pro Rata for Part Time Hours
• Online GP access via telephone or video, 24/7, fully funded for you and your immediate family.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year, for maternity, paternity, or adoption leave.
• Discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
• Support to carve your own career path. We’re committed to developing our people.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental cover for you and your family.

Alongside these benefits, we offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?