Part Time Customer Advisor - Broadband Technical (Warrington)

JR United Kingdom; Chester; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a part-time Customer Advisor to join their Broadband Technical Team. This role offers the opportunity to engage with customers, assisting them with technical queries related to broadband services. With flexible hours and the ability to work from home occasionally, this position is perfect for those who enjoy problem-solving and helping others. The company provides comprehensive training, a supportive team culture, and numerous perks including healthcare options and generous leave policies. If you're ready to build a rewarding career in customer service, this is the role for you.

Benefits

Online GP access 24/7

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental coverage

Qualifications

• No specific experience required, but helpfulness and calmness are key.
• Good relationship-building skills are essential.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Support customers with simple questions or complex issues.

Skills

Problem Solving

Customer Service

Communication

Job description

Part Time Customer Advisor - Broadband Technical (Warrington), Chester

Client: EE

Location: Chester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You’ll be talking over the phone to customers with broadband tech-related queries, helping with simple questions or more complex issues, supporting them throughout.

No specific experience is required. If you’re naturally helpful, calm, and good at building relationships, we can train you on the rest.

We offer flexibility to support your life, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087 (£12.82 per hour), rising to £25,684 (£13.12 per hour) after 8 months, plus incentives and bonuses. Pro Rata for Part Time Hours
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and growth.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to support your community.
• Optional Private Healthcare and Dental coverage.

Enjoy a great team culture, support, and training to build a lasting career. Join us today!