Part-Time Compassionate Funeral Arranger — Client Care

4695 Broadford; Bolton; On-site; GBP 13,000 - 15,000; Part time

Benefits offered by this job

Pension contributions

Holiday entitlement (23 days pro rata)

Employee Assistance Programme

Virtual GP / eye tests

Career development opportunities

Staff discounts on Co-op products

Job summary

Co-op Funeralcare in Bolton is seeking a part-time Funeral Arranger to support families and coordinate funeral arrangements. The role is 18.75 hours per week at £13.47 per hour, in Bolton, with benefits.

You’ll build relationships, manage client documentation, and assist with the care and preparation of the deceased. Training is provided, and you’ll join a supportive team in a purpose-driven setting.

Qualifications

• Comfort with physically handling deceased remains and related tasks.
• Solid communication and numeracy for client details, cash handling, and invoicing.
• Able to use IT devices and software to manage records and arrangements.

Responsibilities

• build and maintain positive relationships with clients and the community
• support our clients both in person and over the phone, arranging family visits and answering client questions
• make sure that the funeral home —both inside and out—is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, as well as reporting and recording any maintenance issue (there will be times when you’ll be the only person in branch)
• work with different digital systems and devices to accurately manage client documentation, funeral arrangements and invoicing.
• make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers
• support with manual handling of coffins and assist in the care and preparation of the deceased
• update client management applications, entering accurate and timely information to ensure records are kept up to date at all times

Skills

Communication skills

Numerical ability

Attention to detail

IT skills

Empathy

Physical ability

Customer service

Job description

Co-op Funeralcare in Bolton is seeking a part-time Funeral Arranger to support families and coordinate funeral arrangements. The role is 18.75 hours per week at £13.47 per hour, in Bolton, with benefits.

You’ll build relationships, manage client documentation, and assist with the care and preparation of the deceased. Training is provided, and you’ll join a supportive team in a purpose-driven setting.