Part Time Call Handler

NHS; Telford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Telford seeks a dedicated Call Centre professional. The role involves responding to high volumes of inbound calls, providing an effective patient service, and booking appointments. Candidates should have a strong customer service background, excellent attention to detail, and great IT skills. The position requires flexibility in hours and the ability to communicate effectively under pressure. This position is ideal for someone who thrives in a fast-paced environment and enjoys helping others.

Qualifications

• Strong administrative background with experience in customer service.
• Ability to work effectively under pressure and independently or as part of a team.

Responsibilities

• Responding to high volumes of inbound calls professionally.
• Providing a fast and accurate patient telephone service.
• Booking appointments and efficiently dealing with patient queries.

Skills

Strong customer service skills

Attention to detail

Strong IT skills

Communication skills

Empathy and patience

Job description

WORKING BETWEEN 18/28/35 HOURS PER WEEK,BETWEEN 8:00AM AND 6:30PM, UP TO FIVE DAYS PER WEEK, WORKING ON A FOUR WEEKLY ROTA.

YOU MUST BE FULLY FLEXIBLE TO WORK DIFFERENT DAYS/TIMES TO SUIT THE NEEDS OF THE BUSINESS.

Interviews 5th & 6th January 2026

Due to expansion within Teldoc, an opportunity has become available to work in our Call Centre team based in our Integrated Care Navigation Centre in Telford.

Main duties of the job

You will be responsible for responding to high volumes of inbound calls professionally, quickly and effectively following policies and procedures, providing a fast, accurate and effective patient telephone service, effectively answer all types of calls from patients, hospitals, emergency services, pharmacys, booking appointments via our booking system and providing an efficient and courteous telephone service and dealing efficiently with all enquiries.

About us

As the successful candidate, you will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure. You must be able to communicate effectively, have empathy and patience receiving inbound and making outbound calls.We have a patient list size of over 50,000 patients across multiple sites.

Job responsibilities

Anopportunity has become available to work in our Teldoc Call Centre team based in ourIntegrated Care Navigation Centre in Telford.

Youwill be responsible for greeting Teldoc patients on the telephone, care navigation, bookingappointments and answering queries in a professional and caring manner.

Asthe successful candidate, you will have a strong customer service/administrativebackground, have excellent attention to detail, strong IT skills, work wellwithin a team, independently and under pressure. You must be able tocommunicate effectively, have empathy and patience to deal with a high volumeof queries from patients and NHS professionals.We have a patient list size of over 49,000 patients across multiplesites.

Availability to work Monday and Friday preferred.

Person Specification

Experience

• You will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure.