Part Time Call Centre Advisor

Pertemps Bond; East Midlands; On-site; GBP 12,000 - 15,000; Part time

Job summary

Pertemps Bond in Leicester seeks a Part Time Call Centre Advisor to be the first point of contact for customers, handling orders and requests via the helpline. You will join a team focused on accurate order processing and customer support.

Working Monday to Friday, 16:00–20:00 (15:00 start may be required). The role demands excellent customer service, strong communication, and the ability to drive if needed to visit customers or sites.

Qualifications

• Must have excellent customer service skills.
• Great communicator with clear, polite interaction.
• Call centre experience is a must and beneficial for handling calls promptly.

Responsibilities

• Communicating with the Customer, receiving calls to the helpline and dealing with customers’ orders.
• Dealing with enquiries and complaints.
• Liaising with customers and delivery drivers to ensure smooth communication and customer orientation.
• Arranging with any issues regarding delivery restrictions, access to property, etc.
• Referring on any complex matters when necessary.

Skills

Customer service

Excellent communication

Call centre experience

Job description

Job Description

Our Client has an opportunity for a Part Time Call Centre Advisor.

Working in a location in Leicester you will be the first point of contact for the Customer dealing with their orders / requests.

Great place to work, could have the opportunity for the right candidate to progress to a Permanent position.

Job Role:

Communicating with the Customer, receiving calls to the helpline and dealing with customers’ orders.

Dealing with enquiries and complaints.

Will be working within the Logistics and Transportation side of the business, liaising with customers and delivery drivers ensuring that communication flow is smooth, and customer orientated.

Arranging with any issues in regard to restrictions regarding delivery, access to property etc.

Referring on any complex matters when necessary.

Requirements:

Must have excellent Customer Service Skills, and be a great communicator.

Call Centre Experience is a Must.

Great attention to detail.

Must be able to drive and have access to own vehicle.

Days:

Monday to Friday

Hours:

16:00 - 20:00 (may occasionally be required from 15:00)