Full Time Call Centre Advisor

Pertemps Bond; East Midlands; On-site; GBP 18,000 - 23,000; Full time

Job summary

Pertemps Bond is seeking a Call Centre Advisor in Leicester. You will be the first point of contact, handling orders and requests while delivering excellent customer service.

Role involves addressing enquiries and complaints, coordinating with logistics and drivers, and ensuring smooth communication flow. Driving could be required to access customer sites.

Qualifications

• Must have excellent customer service skills.
• Strong communication abilities are essential.
• Experience in a call centre is required.
• Great attention to detail is important.
• Must be able to drive and have access to own vehicle.

Responsibilities

• Handle incoming calls and process customer orders.
• Deal with enquiries and complaints in a professional manner.
• Coordinate with logistics and drivers to ensure smooth delivery communication.
• Address issues related to delivery restrictions and access.
• Refer complex issues as needed.

Skills

Excellent customer service

Great communicator

Call centre experience

Attention to detail

Driving with own vehicle

Job description

Job Description

Our Client has an opportunity for a Full Time Call Centre Advisor.

Working in a location in Leicester you will be the first point of contact for the Customer dealing with their orders / requests.

Great place to work, could have the opportunity for the right candidate to progress to a Permanent position.

Job Role:

• Communicating with the Customer, receiving calls to the helpline and dealing with customers’ orders.
• Dealing with enquiries and complaints.
• Will be working within the Logistics and Transportation side of the business, liaising with customers and delivery drivers ensuring that communication flow is smooth, and customer orientated.
• Arranging with any issues in regard to restrictions regarding delivery, access to property etc.
• Referring on any complex matters when necessary.

Requirements:

• Must have excellent Customer Service Skills, and be a great communicator.
• Call Centre Experience is a Must.
• Great attention to detail.
• Must be able to drive and have access to own vehicle.

Days:

• Monday to Friday and every 2nd weekend - Saturday and Sunday
• Hours: 07:30am to 18:00pm (8hr shift)

Please contact Michelle on 01509 213000 or email [e-mail]