Logistics Call Centre Specialist

JAM Recruitment Ltd; Leicester; On-site; GBP 18,000 - 19,000; Full time

Job summary

JAM Recruitment Ltd is assisting Pertemps Loughborough Commercial with a Full Time Call Centre Advisor role based in Leicester. You will be the first point of contact for customers, handling orders and requests via the helpline, and you will resolve enquiries and complaints within the logistics sector.

Liaise with clients and delivery drivers to ensure smooth communication, arrange solutions for delivery restrictions or property access issues; there is potential for permanent placement for the

Qualifications

• Must have excellent Customer Service Skills, and be a great communicator.
• Call Centre Experience is a Must.
• Great attention to detail.
• Must be able to drive and have access to own vehicle.

Responsibilities

• Serve as the primary contact for customers, handling orders and requests via the helpline.
• Resolve enquiries and complaints within the logistics and transportation sector.
• Liaise with clients and delivery drivers to ensure smooth communication.
• Arrange solutions for delivery restrictions or property access issues.
• Refer complex matters to the appropriate team when necessary.

Skills

Customer service skills

Call centre experience

Attention to detail

Driving / own vehicle

Job description

JAM Recruitment Ltd is assisting Pertemps Loughborough Commercial with a Full Time Call Centre Advisor role based in Leicester. You will be the first point of contact for customers, handling orders and requests via the helpline, and you will resolve enquiries and complaints within the logistics sector.

Liaise with clients and delivery drivers to ensure smooth communication, arrange solutions for delivery restrictions or property access issues; there is potential for permanent placement for the