Customer Service Advisor

JAM Recruitment Ltd; East Midlands; On-site; GBP 21,000 - 22,000; Full time

Benefits offered by this job

Hybrid working

On-site one week

Training

Job summary

JAM Recruitment Ltd is seeking a Customer Service Advisor in the East Midlands to handle inbound inquiries from worldwide clients regarding shipping options. You will guide customers by phone, email and social channels, building rapport and delivering clear information.

The role is full-time with a hybrid pattern (one week on-site, one week remote) until January 2027, then full office-based. Pay at £15.34 per hour; shifts 08:00–19:15, five days per week.

Qualifications

• Minimum requirement for excellent customer service experience.
• Clear communication ability in both written and verbal form.
• Ability to adapt to changing schedules and provide consistent information.
• Comfort with handling inquiries via phone, email and social media.
• Proficiency with MS Word and Excel would aid performance.

Responsibilities

• Manage inbound calls from worldwide clients with shipment requests.
• Guide customers through transit options and provide accurate information.
• Build rapport and identify customer needs.
• Deliver consistent call flow and advise on best transit choices.
• Pursue up-selling opportunities while ensuring informed decisions.

Skills

Excellent customer service

Strong communication skills

Rapport building

Written and verbal communication

Adaptability

Teamwork and independence

MS Word and Excel

Tools

MS Word

MS Excel

Job description

As a Customer Service Advisor in the East Midlands, you will serve as the primary contact for clients arranging international shipments. Your duties involve guiding customers through transit options via phone, email, and social media channels. Strong communication abilities are essential for building rapport and delivering clear information.

This full-time position pays £15.34 per hour. Working patterns consist of eight-hour shifts between 08:00 and 19:15, with a hybrid schedule: one week on-site, one week remote until January 2027, after which the role becomes fully office-based. Interviews occur on 04.09.26 and 07.09.26, with a start date of 21.09.26 following training.

My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests. Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web‑Chat etc. Excellent customer service experience and skills are required for this role, establishing rapport with customers and businesses requiring support and information on how best to transit goods worldwide.

Hybrid working 1 week in the office, 1 week working from home until January 2027 then will be 100% on site. Dates to be determined after Training is completed and Manager has signed off. Interview Date - 04.09.26 + 07.09.26 Face to Face interview on site Start Date - 21.09.26 Operational Hours - 08:00-19:15 (8hr Shift) - Monday to Friday Location : - East Midlands Airport Pay Rate : - £15.34 p/h Training - 2 weeks on site

Job Role

• Managing Inbound calls to the business from Worldwide clients handling shipment requests
• Building rapport with customers and establishing their needs
• Deliver a consistent call flow, giving the customer the confidence in the information provided
• Maximise up selling opportunities whilst ensuring the customer has an informed choice

Key Skills

• Excellent customer service experience
• Strong understanding of customer service processes
• Consistently providing a high level of service
• Excellent communication skills written and verbal
• Ability to adapt to change
• Ability to work as part of a team as well as independently
• Experience of working with MS Word and Excel

This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process