Inbound Call Advisor

JAM Recruitment Ltd; Loughborough; On-site; GBP 17,908 - 22,041; Full time

Job summary

JAM Recruitment Ltd. is seeking an Inbound Call Advisor based in Loughborough to handle inbound customer enquiries for a mobile services provider. This full-time role pays £14.50 per hour and includes two weeks of training.

You will manage calls, identify needs, and guide customers toward appropriate products while aiming to exceed sales KPIs. The role requires strong communication skills and resilience in a fast-paced environment.

Qualifications

• Strong communication and interpersonal skills.
• Proven ability to sell and upsell in a target-driven environment.
• Experience in handling inbound customer enquiries with accuracy.

Responsibilities

• Handle inbound calls from customers professionally.
• Explore needs and recommend suitable products or services.
• Build rapport and provide accurate product information.
• Convert enquiries into sales to meet targets.
• Process orders, payments and account updates.
• Highlight benefits and upsell opportunities.
• Maintain up-to-date product knowledge and promotions.
• Meet KPIs for volume, conversion and additional sales.
• Keep detailed customer records and collaborate with teams.

Skills

Communication

Sales

Customer service

Listening

Problem solving

Relationship building

Job description

Overview

The Inbound Call Advisor based in Loughborough supports a mobile services provider by handling incoming customer enquiries. This full‑time role is paid £14.50 per hour and provides two weeks of training.

Key Responsibilities

• Handle inbound calls from customers in a professional manner
• Explore customer needs and recommend suitable products or services
• Build rapport, provide accurate product information
• Convert enquiries into sales to meet individual and team targets
• Process orders, payments and account updates
• Propose the benefits of products or services and identify upselling opportunities
• Maintain up‑to‑date product knowledge and awareness of current promotions
• Achieve and exceed sales KPIs such as volume, call conversion and additional product sales
• Maintain detailed and accurate customer records in the system(s)
• Collaborate with colleagues and other departments to ensure customer satisfaction

Requirements

• Previous sales experience in a target‑driven or contact‑centre environment preferred
• Excellent communication and people skills, confident public speaking
• Strong listening, problem‑solving and relationship‑building abilities
• Resilient, tenacious and able to manage multiple enquiries in a fast‑paced environment
• Attention to detail, organisational and learning mindset
• Desire to exceed KPI targets and achieve sales objectives
• Knowledge of inbound sales or experience working towards performance targets (desirable)

Working Hours

Monday to Friday 09:00‑17:30 and Saturday 09:00‑17:30.