Full Time Call Centre Advisor

JAM Recruitment Ltd; Leicester; On-site; GBP 18,000 - 19,000; Full time

Job summary

JAM Recruitment Ltd is assisting Pertemps Loughborough Commercial with a Full Time Call Centre Advisor role based in Leicester. You will be the first point of contact for customers, handling orders and requests via the helpline, and you will resolve enquiries and complaints within the logistics sector.

Liaise with clients and delivery drivers to ensure smooth communication, arrange solutions for delivery restrictions or property access issues; there is potential for permanent placement for the

Qualifications

• Must have excellent Customer Service Skills, and be a great communicator.
• Call Centre Experience is a Must.
• Great attention to detail.
• Must be able to drive and have access to own vehicle.

Responsibilities

• Serve as the primary contact for customers, handling orders and requests via the helpline.
• Resolve enquiries and complaints within the logistics and transportation sector.
• Liaise with clients and delivery drivers to ensure smooth communication.
• Arrange solutions for delivery restrictions or property access issues.
• Refer complex matters to the appropriate team when necessary.

Skills

Customer service skills

Call centre experience

Attention to detail

Driving / own vehicle

Job description

Based in Leicester, this Full Time Call Centre Advisor position with Pertemps Loughborough Commercial offers a pay rate of £13.29 per hour on a full-time contract.

You will serve as the primary contact for customers, handling their orders and requests through incoming helpline calls. Your duties involve resolving enquiries and complaints while working within the logistics and transportation sector.

You will liaise with clients and delivery drivers to ensure smooth communication, arranging solutions for delivery restrictions or property access issues. Complex matters are referred onwards when necessary. A successful placement may lead to a permanent role for the right candidate, making this a substantial opportunity for those skilled in customer service.

Our Client has an opportunity for a Full Time Call Centre Advisor. Working in a location in Leicester you will be the first point of contact for the Customer dealing with their orders / requests. Great place to work, could have the opportunity for the right candidate to progress to a Permanent position.

Job Role: Communicating with the Customer, receiving calls to the helpline and dealing with customers' orders. Dealing with enquiries and complaints. Will be working within the Logistics and Transportation side of the business, liaising with customers and delivery drivers ensuring that communication flow is smooth, and customer orientated. Arranging with any issues in regard to restrictions regarding delivery, access to property etc. Referring on any complex matters when necessary.

• Must have excellent Customer Service Skills, and be a great communicator.
• Call Centre Experience is a Must.
• Great attention to detail.
• Must be able to drive and have access to own vehicle.

Days: Monday to Friday and every 2nd weekend - Saturday and Sunday

Hours: 07:30am to 18:00pm (8hr shift)