Customer service Advisor

Bis Henderson Recruitment; Warrington; On-site; GBP 25,000 - 33,000; Full time

Job summary

Bis Henderson Recruitment are looking for an experienced Customer Service Advisor to join our client’s day shift team in Appleton, Warrington. This is a stable, full‑time role with a 40‑hour week (Mon‑Fri) and a salary of £29,000, offering development prospects within a supportive environment.

You will be the main point of contact for customers, manage orders through to delivery, monitor KPIs, and coordinate with carriers, warehouse staff and delivery points to ensure accurate ETAs and compliant

Qualifications

• Experience in customer service roles with strong customer care focus.
• Experience in a small team environment is preferred.
• IT literate with ability to learn new systems quickly.
• Excellent telephone manner and communication skills.
• High attention to detail and administrative capabilities.
• Must have unrestricted right to work in the UK; visa sponsorship not offered.

Responsibilities

• Be the main point of contact for customers for information sharing and issue resolution.
• Develop strong working relationships and trust with key contacts.
• Ensure cost and service compliance to internal and customer processes.
• Take ownership from the initial order through to successful delivery.
• Proactively monitor key sensitivities ensuring compliance with processes.
• Liaise between carriers, warehouse, customer and delivery points to provide accurate delivery ETAs
• Responsible for compilation and distribution of relevant reports and KPI's.
• Manage all day delivery activity to ensure successful completion.

Skills

Customer service

Team collaboration

IT literacy

Telephone manners

Attention to detail

Administration

Job description

Customer Service Advisor

£29,000

Mon - Fri, 40 hr week - 0730-1700 or 0800-1730

Appleton

Our client are continuing to expand and we are currently seeking an experienced Customer Service Advisor to join their day shift team. This is a great opportunity to secure a stable role with excellent development prospects in a supportive working environment. You will help ensure the smooth running of our transport operation for a major client and recognised brand.

Role Responsibilities

• Be the main point of contact with the customer for information sharing and issue resolution.
• Develop strong working relationships and trust with key contacts.
• Ensure cost and service compliance to internal and customer processes.
• Take ownership and responsibility from the initial order through to successful delivery.
• Proactively monitor all areas of key sensitivity ensuring compliance to process and customer request.
• Liaise between carriers, warehouse, customer and delivery points to provide accurate delivery ETA's
• Responsible for compilation and distribution of relevant reports and KPI's.
• Manage all on day delivery activity to ensure successful completion.

Key Skills

Previous customer service experience along with excellent customer service skills.

• Previous experience of working within a small team environment.
• Must be IT literate and able to learn new systems.
• Excellent telephone manner.
• Excellent attention to detail
• Administration skills.

All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.