Part-Time Branch Customer Experience Expert

Banco Santander SA; Sefton; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Private healthcare benefits

Pension contributions

Share plans

Flexible benefit allowance

Job summary

Santander UK is hiring a Customer Experience Advisor for the Southport Branch. The role is 14 hours per week, on a rota from Monday to Saturday between 8am and 6pm. You’ll be the friendly face and voice, helping with transactions, tech assistance in-branch, and fraud prevention.

You’ll join a close team, handle a variety of tasks, and actively seek ways to improve the customer experience while expanding knowledge of Santander services and products.

Qualifications

• Proven ability to deliver outstanding customer service either face to face or via telephony.
• Ability to communicate effectively to understand customer needs.
• Willingness to go above and beyond for customers.

Responsibilities

• Act as first point of contact for customers in branch or by phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer customer calls into the contact centre.
• Build relationships and provide solutions.

Skills

Customer service

Communication

Teamwork

Adaptability

Job description

Santander UK is hiring a Customer Experience Advisor for the Southport Branch. The role is 14 hours per week, on a rota from Monday to Saturday between 8am and 6pm. You’ll be the friendly face and voice, helping with transactions, tech assistance in-branch, and fraud prevention.

You’ll join a close team, handle a variety of tasks, and actively seek ways to improve the customer experience while expanding knowledge of Santander services and products.