Branch Customer Experience Advisor – Part-Time

Santander Bank; Bracknell; On-site; GBP 24,000 - 28,000; Part time

Benefits offered by this job

£500 flexible benefit allowance

Discretionary bonus (8%)

Job summary

Santander Bracknell is seeking a Customer Experience Advisor to support customers in-branch and by phone. This part-time role (24.5 hours weekly) operates on a rota from Monday to Saturday (8am–6pm), with a focus on delivering friendly, proactive service and solving customer queries.

You will handle transactions, assist with technology in-branch, and contribute to fraud prevention and overall customer satisfaction.

Qualifications

• Proven ability to deliver outstanding customer service (face-to-face or telephony).
• Ability to communicate effectively to truly understand customer needs.
• Willingness to go above and beyond for customers (Preferred).
• Flexible, can-do approach with strong teamwork (Preferred).
• Open to a broad range of activities outside standard expectations (Preferred).
• Able to grow, adapt and change with business priorities (Preferred).

Responsibilities

• First point of contact for customers in branch or by phone.
• Assist with day-to-day transactions and servicing.
• Answer customer calls in the contact centre.
• Build relationships and find solutions for customers.
• Develop knowledge of Santander services and products.
• Identify new ways to improve the customer experience.

Skills

Customer service

Communication

Teamwork

Flexibility

Attention to detail

Job description

Santander Bracknell is seeking a Customer Experience Advisor to support customers in-branch and by phone. This part-time role (24.5 hours weekly) operates on a rota from Monday to Saturday (8am–6pm), with a focus on delivering friendly, proactive service and solving customer queries.

You will handle transactions, assist with technology in-branch, and contribute to fraud prevention and overall customer satisfaction.