Part-Time Banking Customer Experience Advisor (Middlesbrough)

Santander; Tees Valley; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus (8% of salary)

Healthcare benefits

Pension contributions

Job summary

Santander is seeking a Customer Experience Advisor for Middlesbrough branch on a 28-hour week rota, Monday to Saturday, 8am–6pm. This 12-month fixed-term contract role focuses on customer service across in-branch, telephony and digital touchpoints.

You will help customers with transactions, technology use, fraud prevention, and ongoing service improvements while growing knowledge of Santander products and services.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Flexible attitude

Problem solving

Multi-tasking

Job description

Santander is seeking a Customer Experience Advisor for Middlesbrough branch on a 28-hour week rota, Monday to Saturday, 8am–6pm. This 12-month fixed-term contract role focuses on customer service across in-branch, telephony and digital touchpoints.

You will help customers with transactions, technology use, fraud prevention, and ongoing service improvements while growing knowledge of Santander products and services.