Part-Time Branch Banking Advisor — Community Impact

Nationwide; Bilston; On-site; GBP 12,000 - 14,000; Part time

Benefits offered by this job

25 days holiday

Wellhub access for health and wellness

Up to 2 days volunteering per year

Ongoing training and development

Annual performance bonus

Private medical insurance

Competitive pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide is seeking a part-time Customer Representative in Bilston, West Midlands. You’ll support customers in-branch, on the phone, and online, handling everyday transactions and queries. The role emphasizes fair, friendly and clear guidance, helping customers manage their money and use digital tools.

Training lasts three weeks with no holidays during that period. The position offers competitive benefits and a focus on face-to-face banking on the high street, with a 21-hour week, Monday to

Qualifications

• Experience in a customer service environment is beneficial.
• Strong communication and listening skills are essential.
• Ability to use digital tools and online banking platforms.

Responsibilities

• Welcome customers to the branch and assess their needs effectively.
• Handle a range of transactions and queries accurately and securely.
• Guide customers through banking products and services suitable to their needs.
• Collaborate with colleagues to deliver high-quality customer service during busy periods.
• Follow procedures to protect customers and Nationwide, escalating issues when needed.

Skills

Customer service

Communication skills

Digital literacy

Patience and empathy

Teamwork

Job description

Nationwide is seeking a part-time Customer Representative in Bilston, West Midlands. You’ll support customers in-branch, on the phone, and online, handling everyday transactions and queries. The role emphasizes fair, friendly and clear guidance, helping customers manage their money and use digital tools.

Training lasts three weeks with no holidays during that period. The position offers competitive benefits and a focus on face-to-face banking on the high street, with a 21-hour week, Monday to