In-Branch Customer Advisor

Description This; Wolverhampton; On-site; GBP 21,000 - 27,000; Part time

Benefits offered by this job

25 days holiday

Wellbeing access

Paid volunteering (up to 2 days)

Training & development

Annual performance bonus

Private medical insurance

Competitive pension

Life assurance

Salary sacrifice options

Job summary

Nationwide is seeking a Customer Representative to support customers in-branch, over the phone and online. You will handle everyday transactions, answer queries and guide customers toward banking services and digital tools.

This role offers both full-time and part-time hours in the Wolverhampton area with training and clear career development. You will join a branch-focused team delivering trusted guidance while maintaining high standards of service and compliance, ensuring customers feel

Qualifications

• Experience in customer service is preferred but not essential.
• Ability to guide customers through banking products and services.
• Comfort with using digital banking tools and basic tech.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome customers into the branch and understand their needs.
• Handle a range of transactions and queries accurately and securely.
• Guide customers to banking products and services that fit their needs.
• Collaborate with branch colleagues to deliver excellent service, including peak times.
• Follow processes and escalate concerns to protect customers and Nationwide.

Skills

Customer service

Cash handling

Sales guidance

Teamwork

Digital tools

Job description

Nationwide is seeking a Customer Representative to support customers in-branch, over the phone and online. You will handle everyday transactions, answer queries and guide customers toward banking services and digital tools.

This role offers both full-time and part-time hours in the Wolverhampton area with training and clear career development. You will join a branch-focused team delivering trusted guidance while maintaining high standards of service and compliance, ensuring customers feel