Part-Time Banking Customer Advocate

Description This; Sutton Coldfield; Vor Ort; GBP 17.000 - 20.000; Teilzeit

Benefits dieser Stelle

25 days holiday

Wellhub access

Paid volunteering

Training and development

Annual performance bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

Zusammenfassung

Nationwide is seeking a Customer Representative in Sutton Coldfield to deliver great service across in-branch, phone and online channels. You’ll welcome customers, handle transactions and answer queries with care and accuracy.

This 12-month fixed term, part-time role requires quick thinking, empathy, and the ability to explain banking options clearly. You’ll work with colleagues to maintain high service standards and promote digital tools that help customers manage their money.

Qualifikationen

• Experience or passion for customer service helps you thrive.
• Take pride in helping customers feel confident and listened to.
• Ability to stay calm and adapt in busy environments.
• Comfort with using technology and digital services.

Aufgaben

• Welcome customers into the branch and understand their needs, offering trusted help with banking.
• Handle a range of transactions and queries accurately, while prioritising security and fairness.
• Guide customers through banking products and services that suit their needs and money management.
• Collaborate with colleagues in a busy branch to deliver excellent customer service even at peak times.
• Follow processes, spot potential issues, and escalate concerns to protect customers and Nationwide.

Kenntnisse

Customer service

People skills

Digital literacy

Teamwork

Adaptability

Jobbeschreibung

Nationwide is seeking a Customer Representative in Sutton Coldfield to deliver great service across in-branch, phone and online channels. You’ll welcome customers, handle transactions and answer queries with care and accuracy.

This 12-month fixed term, part-time role requires quick thinking, empathy, and the ability to explain banking options clearly. You’ll work with colleagues to maintain high service standards and promote digital tools that help customers manage their money.