Part-Time Branch Banking Advisor

Nationwide; Sutton Coldfield; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

25 days holiday

Wellhub access

Volunteer days

Training & development

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice

Job summary

Nationwide in Sutton Coldfield is seeking a Customer Representative to support customers in branch, by phone and online, delivering friendly and professional help with everyday banking. This 28-hour-per-week, 12-month fixed-term contract is designed to keep high-street banking accessible and personal.

Training is provided to set you up for success and a pro‑active support culture is emphasized. You’ll be part of a friendly branch team, with opportunities to grow skills in transactions, digital

Responsibilities

• Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide

Job description

Nationwide in Sutton Coldfield is seeking a Customer Representative to support customers in branch, by phone and online, delivering friendly and professional help with everyday banking. This 28-hour-per-week, 12-month fixed-term contract is designed to keep high-street banking accessible and personal.

Training is provided to set you up for success and a pro‑active support culture is emphasized. You’ll be part of a friendly branch team, with opportunities to grow skills in transactions, digital