Branch Customer Advocate — Part-Time Banking

Description This; Coalville; Sur place; GBP 14 000 - 16 000; Temps partiel

Avantages offerts par ce poste

25 days holiday

Wellbeing access

Volunteer days

Training & development

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice

Résumé du poste

Nationwide is seeking a Customer Representative for our Coalville, Leicestershire branch. This permanent, part-time role (24 hours/week, Mon–Sat) involves assisting customers in branch, over the phone and online, handling transactions and queries, and guiding customers toward banking services and digital tools.

You’ll be part of a local branch team with comprehensive training. We offer generous holidays, wellbeing benefits, volunteering days, and a broad benefits package to support your banking

Responsabilités

• Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide
• Above all, you’ll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.

Description du poste

Nationwide is seeking a Customer Representative for our Coalville, Leicestershire branch. This permanent, part-time role (24 hours/week, Mon–Sat) involves assisting customers in branch, over the phone and online, handling transactions and queries, and guiding customers toward banking services and digital tools.

You’ll be part of a local branch team with comprehensive training. We offer generous holidays, wellbeing benefits, volunteering days, and a broad benefits package to support your banking