Branch Customer Advisor – In‑Branch & Digital Support

Nationwide; Walsall; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days holiday per year

Wellbeing access (Wellhub)

Paid volunteering days

Training and development

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide is recruiting a Customer Representative in the Walsall area to provide in-branch, phone, and online support. You will welcome customers, process transactions, and guide them to suitable banking products and digital tools.

The role emphasizes accurate service, empathy, and teamwork in a busy high-street environment. Training will be provided; the position is full-time (35 hours) with a 45-minute commute.

Qualifications

• Experience in customer service preferred.
• Able to handle transactions and queries accurately.
• Comfort with using technology and digital services.

Responsibilities

• Welcome customers into the branch and understand their needs.
• Handle a range of transactions and queries accurately.
• Guide customers through banking products and services that fit their needs.
• Work with colleagues to deliver excellent customer service during busy times.
• Follow processes and escalate concerns to protect customers and Nationwide.

Skills

Customer service mindset

Communication skills

Digital literacy

Teamwork

Job description

Nationwide is recruiting a Customer Representative in the Walsall area to provide in-branch, phone, and online support. You will welcome customers, process transactions, and guide them to suitable banking products and digital tools.

The role emphasizes accurate service, empathy, and teamwork in a busy high-street environment. Training will be provided; the position is full-time (35 hours) with a 45-minute commute.