Branch Banking Advisor – Customer Care & Support

Nationwide; Sale; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Private medical insurance

Pension

Volunteer days

Training & development

Job summary

Nationwide in Sale, Greater Manchester, is seeking a Customer Representative to support customers in branch, over the phone and online, handling everyday transactions and guiding customers to digital tools.

This permanent, full-time role offers a 35-hour week (Mon–Sat) with training, career development, and a range of benefits aimed at helping customers manage their money confidently and securely.

Qualifications

• No banking experience required; customer service experience is welcome.
• Clear communication with empathy and patience.
• Ability to work in a fast-paced environment and adapt to changing needs.

Responsibilities

• Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking.
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind.
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide.

Job description

Nationwide in Sale, Greater Manchester, is seeking a Customer Representative to support customers in branch, over the phone and online, handling everyday transactions and guiding customers to digital tools.

This permanent, full-time role offers a 35-hour week (Mon–Sat) with training, career development, and a range of benefits aimed at helping customers manage their money confidently and securely.